My payment failed or was declined
Update your card in Settings → Manage billing. Your plan keeps working for a short grace period while you fix it, and your new plan credits are added as soon as the payment goes through.
- A red banner ("Your last payment failed") shows until it's sorted.
- Check the card hasn't expired and has funds. Some banks need you to approve online payments in their app.
- Creator Pass free generations pause until the payment goes through.
- If you were charged twice or charged without getting your plan, contact support.
Was this article helpful?
Related articles
Still need help?
Ask the assistant. If it can't sort it, it will email our team for you.