How can we help?
Send a ticket, browse common questions, or join the creator community.
Chat with us
Average reply: under 2 hours during business hours
Email us
support@kreatorflow.ai — we reply within 24h
Join the community
Trade prompts, share work, and shape the roadmap with other creators.
Common questions
What can I actually generate?
Images up to 4K, video up to 1080p, lip-sync from any audio or text input, and characters that stay consistent across every generation.
Do I own the content I generate?
On paid plans, full ownership and commercial rights transfer to you. Free tier content is licensed for personal use only.
Am I responsible for what I generate?
Yes, you are solely responsible for the content you create and how you use it. You must ensure content does not infringe copyrights, defame anyone, or violate applicable laws. The platform implements safety filters but legal responsibility sits with you.
What happens to my prompts and data?
Your prompts and generated content are yours. We don't use your prompts to train models and we don't share your content with third parties.
Can I cancel anytime? What about refunds?
We offer a free trial so you can try KreatorFlow before committing. Cancel anytime from your account settings. If you chose to subscribe after the trial and then request a refund, that decision is on you. Subscriptions are non-refundable once you have signed up.
My generation failed or looks wrong, what now?
Failed jobs are refunded automatically. If credits weren't returned within a few minutes, or the output is unexpected, open a ticket with the job details and our team will investigate.
How do I get help?
Open a support ticket here, email support@kreatorflow.ai, or reach us on Discord. Business and higher plans receive priority response.
Have a feature request?
We read every one. The most-requested ideas ship first.