Why didn't I receive my starter credits?
Free starter credits (25) are given once per person, after you verify your email. They may not be added if the same email inbox, network or browser has already received them, or if the email address is from a throwaway (temporary) email service. Your account still works either way.
- Starter credits are added once you verify your email. If you haven't verified yet, log in again to get a new code.
- They are given once per person, not once per account. A second account from the same email inbox, network or browser doesn't get them again.
- Addresses from throwaway (temporary) email services don't get starter credits.
- Your account still works: you can buy a plan or a credit pack, or try the trial, and everything you make is yours.
- If you think this is a mistake, contact support with the email you signed up with and we'll take a look.
Got any questions left?
I verified my email but still have 0 credits
Then the starter credits were most likely held back because the same email inbox, network or browser already received them, or the address is from a throwaway email service. If that isn't the case, contact support and we'll check.
Can support add the starter credits for me?
If they were held back by mistake, yes. Contact support with the email you signed up with and tell us what happened. We can't add them a second time for someone who already received them.
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